Freshsales
Freshsales is Freshworks' CRM with AI scoring and built-in phone and email inside one product.
Verified against: freshworks.comfreshworks.comfreshworks.com as of 2026-08-31
Quick verdict: Freshsales lands at 3.9/5. It is a solid pick for small teams that want pipeline clarity without enterprise overhead, with the caveat that collaboration features for larger teams may matter more than the score suggests.
- Our rating: 3.9/5
- Strongest dimension: Functionality (4/5, verified against official sources)
- Pricing: Free plan · $9/user/mo
- Verification: Checked against the official site and pricing pages (2 evidence files), last checked 2026-08-31. Sources: freshworks.com, freshworks.com, freshworks.com
Freshsales pricing details
- Free plan available
- 21-day free trial
- paid plans from $9/user/mo
- $15/user/mo
- $9/user/mo
Free plan up to 3 users / 10K records (not shown on main /crm/pricing/ page; confirmed via signup flow & third-party pricing reviews 2026-09-06); Growth $9/user/mo annual; Pro $39/user/mo; Enterprise $59/user/mo; sequences unlock at Pro
In our index: Free plan up to 3 users; paid from $9/mo/user (Growth, billed annually)
How Freshsales scores across our 6 index dimensions
- Functionality: 4/5 (verified against official sources)
- Usability: 4/5 (verified against official sources)
- Stability: 4/5 (verified against official sources)
- Collaboration: 4/5 (verified against official sources)
- Localization: 4/5 (verified against official sources)
- Value: 4/5 (verified against official sources)
Score rationale: Freshworks CRM with AI scoring and built-in phone/email; Simplified Chinese homepage probe (/cn/, lang=zh-CN, 34 Chinese blocks) + switcher includes zh-CN/zh-TW/ja; free tier confirmed, Sales Pro $9.
What Freshsales does well
- Best dimension: Core features at 4/5 — backed by verification against the official site & pricing.
- Second strong point: Ease of use at 4/5.
- Pricing: free plan for up to 3 users (10K records) — Growth $9/mo/user billed annually.
- Positioning: Freshsales is Freshworks' CRM with AI scoring and built-in phone and email inside one product.
- Source check: Freshworks CRM with AI scoring and built-in phone/email; Simplified Chinese homepage documented (/cn/, lang=zh-CN, 34 Chinese blocks) + switcher includes zh-CN/zh-TW/ja; Sales Pro $9/mo/user.
Where Freshsales falls short
- Weakest dimension: Core features at 4/5.
- Weigh collaboration features for larger teams before committing.
How Freshsales compares to other CRM tools
Our index tracks 8 CRM tools. Freshsales sits at 3.9/5, with $9/user/mo. Here are the 6 closest alternatives we hold pricing and scoring evidence for.
- HubSpot — 4.3/5 · Free plan · $15/seat/mo
HubSpot unites CRM, marketing and service tools on one growth platform, with core CRM features free. - Pipedrive — 4.2/5 · 14-day free trial · $14/user/mo
Pipedrive is a visual, pipeline-first CRM built for small and mid-sized sales teams. - Zoho CRM — 4.2/5 · Free plan · $14/user/mo
Zoho CRM is a budget-friendly CRM with a usable free tier (3 users), deep workflow automation, and aggressive pricing — the entry-level pick for small sales teams. - Attio — 4.1/5 · Free plan · €31/user/mo billed annually
Attio is the fast, customizable CRM built for AI-era teams — custom objects, real-time sync, auto-enrichment and AI agents, with a genuinely usable 3-seat free plan. - Close — 4.0/5 · 14-day free trial · $9/user/mo
Close is a CRM for fast-moving outbound teams, with built-in calling and automation workflows. - Salesforce — 3.9/5 · 30-day free trial · $25/user/mo
Salesforce is the enterprise agentic CRM with per-seat suites and deep AppExchange customization, aimed at organizations that outgrow starter platforms.
Frequently asked questions about Freshsales
How much does Freshsales cost?
Free plan available; 21-day free trial; paid plans from $9/user/mo; $15/user/mo; $9/user/mo. Billing detail: Free plan up to 3 users / 10K records (not shown on main /crm/pricing/ page; confirmed via signup flow & third-party pricing reviews 2026-09-06); Growth $9/user/mo annual; Pro $39/user/mo; Enterprise $59/user/mo; sequences unlock at Pro. Figures verified 2026-08-31.
Does Freshsales have a free plan?
Yes. Freshsales has a free tier; paid plans start at $9/user/mo.
What is Freshsales rated in our index?
Freshsales sits at 3.9/5 in our index, strongest on functionality (4/5, verified against official sources). Freshsales lands at 3.9/5. It is a solid pick for small teams that want pipeline clarity without enterprise overhead, with the caveat that collaboration features for larger teams may matter more than the score suggests.
What are the drawbacks of Freshsales?
Weakest dimension: Core features at 4/5 Weigh collaboration features for larger teams before committing.
What does Freshsales do well?
Best dimension: Core features at 4/5 — backed by verification against the official site & pricing Second strong point: Ease of use at 4/5 Pricing: free plan for up to 3 users (10K records) — Growth $9/mo/user billed annually Positioning: Freshsales is Freshworks' CRM with AI scoring and built-in phone and email inside one product Source check: Freshworks CRM with AI scoring and built-in phone/email; Simplified Chinese homepage documented (/cn/, lang=zh-CN, 34 Chinese blocks) + switcher includes zh-CN/zh-TW/ja; Sales Pro $9/mo/user.
How was Freshsales verified?
Checked against the official site and pricing pages (2 evidence files), last checked 2026-08-31. Sources: freshworks.com, freshworks.com, freshworks.com.
What are the alternatives to Freshsales?
We track HubSpot, Pipedrive, Close, Zoho CRM, monday CRM, Salesforce, Attio as the closest alternatives in our CRM index, and 7 head-to-head comparisons against Freshsales are available.